Privacy Policy

1. Introduction

OutClean ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services located in Gladstone, Queensland, Australia.

By using our services, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our services.

2. Information We Collect

2.1 Personal Information

When you book our cleaning services, we collect:

• Contact Information: Name, email address, phone number
• Property Information: Service address, property size (bedrooms/bathrooms), property access details
• Service Details: Service type selected, add-ons, scheduling preferences, special requirements
• Booking Information: Appointment dates and times, service history

2.2 Payment Information

We use Stripe, a third-party payment processor, to handle all payment transactions. We do not store your complete credit card details on our servers. Stripe collects and processes your payment information securely in accordance with PCI DSS standards. Please refer to Stripe's Privacy Policy for more information.

We retain limited payment metadata (such as payment confirmation numbers and transaction dates) for billing and refund purposes.

2.3 Automatically Collected Information

When you visit our website, we automatically collect certain information:

• Usage Data: Pages visited, time spent on pages, browser type, device information
• Analytics: We use Google Analytics to understand how visitors use our website
• Cookies: We use cookies for analytics and marketing purposes (see Section 5)

3. How We Use Your Information

We use the information we collect for the following purposes:

• To process and fulfill your cleaning service bookings
• To communicate with you about appointments, service updates, and confirmations
• To process payments and issue refunds when applicable
• To send appointment reminders and follow-up communications
• To improve our services and customer experience
• To analyse website usage and optimise our website performance
• To send marketing communications (with your consent, and you may opt-out at any time)
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure the security of our services

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

4.1 Service Providers

• Stripe: For payment processing
• Google Analytics: For website analytics and performance monitoring
• Calendar Services: For scheduling and appointment management

4.2 Legal Requirements

We may disclose your information if required by law, court order, or government regulation, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website:

• Essential Cookies: Required for basic website functionality and booking system operation
• Analytics Cookies: Google Analytics to understand website usage patterns and improve user experience
• Marketing Cookies: For advertising and remarketing purposes to show you relevant ads

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect website functionality.

6. Data Security

We implement appropriate technical and organisational security measures to protect your personal information from unauthorised access, disclosure, alteration, or destruction. These measures include:

• SSL/TLS encryption for data transmission
• Secure payment processing through PCI DSS compliant providers (Stripe)
• Regular security assessments and updates
• Limited access to personal information on a need-to-know basis

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Booking Information: Retained for 7 years for tax and accounting purposes
• Marketing Communications: Until you unsubscribe or request deletion
• Website Analytics: Anonymised data retained indefinitely for business intelligence

8. Your Privacy Rights

Under Australian privacy law (Privacy Act 1988), you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-out: Unsubscribe from marketing communications at any time
• Data Portability: Request your data in a structured, commonly used format
• Complaint: Lodge a complaint with the Office of the Australian Information Commissioner (OAIC)

To exercise any of these rights, please contact us using the details in Section 11.

9. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on this page with a new "Last Updated" date. We encourage you to review this Privacy Policy periodically.

Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.